Shipping policy
Shipping Information
At Adams' Glass Studio our goal is to offer you the best shipping options and insure that your order arrives safely and timely while ensuring that we provide the very highest levels of responsiveness to you at all times. Most of our Stained Glass is made to order and may take 7-10 business days to complete and prepare for Shipping. Depending on the complexity of the design and the size of the order it can take longer. Orders for items that are in stock typically ship within 1-3 business days. Please call/email us if you need your items sooner or have any special request: 334-735-2143 / Sales@adamsglassstudio.com.
SHIPPING PRICE
Our shipping price is based off of the value of the items you are ordering.
You can add the items you want to your shopping cart and view the shipping price in your cart.
DOMESTIC SHIPPING
All domestic purchases are shipped via United States Postal Service by either First Class, Priority Mail, Parcel Post or UPS Ground depending on weight.
INTERNATIONAL SHIPPING
International Orders ship via Priority Mail or USPS First Class International depending on weight.
The “average” transit time for International delivery is about 2-5 weeks, however shipping times vary greatly depending on your location, the time of the year, and your local postal service…In some cased it can take up to 6 weeks for your order to be delivered. It just depends on customs.
Because of this we can NOT give you an exact delivery date nor promise that your package will arrive by a certain day, as there are no guarantees made by the postal service due to possible delays in customs at the borders.
*Tracking information is not available for international orders.
CUSTOMS / DUTY FEES
Depending on your country, additional customs charges, fees or taxes may be due when you receive your package. You are responsible for these fees and are not included in item and shipping price.
**WE DO NOT REFUND for any international shipments that are lost in transit.
➤➤ Return shipping is the responsibility of the customer.
We do not refund postage for unclaimed or undeliverable packages.
Please understand that because the items were made just for you, CUSTOM OR PERSONALIZED ORDERS ARE NON-REFUNDABLE.
*This includes CUSTOM COLOR OPTIONS.
Please be aware that there are color variations with every computer monitor and the color may look different in person than the color you see on your screen. Please contact us to discuss any specific request for colors.
➤➤ INSURANCE
Insurance and tracking is provided on most of our items.
>>> If an item arrives damaged please contact me immediately. <<< Claims must be filed WITHIN 10 days.
If you received something damaged or items are missing from a package, please hang on to the contents you received and all the associated packing materials until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later.
➤➤ Please send me a picture of the broken item as soon as possible. It is required to file an insurance claim.